Maid In The Mud Midway Garden Sprite

Limited Guarantee Against Product Failure Due to Freeze/Thaw

Nichols Bros. Containers are made of materials and through a process which allows for them to accept virtually unlimited number of cycles of freezing and thawing, whether planted or empty. For that reason,
Nichols Bros. Stoneworks guarantees our containers from failure due to freezing and thawing for a period of ten (10) years from date of delivery to our customer.

Limitations & Protection Against Abuse of Guarantee:

We do not guarantee our containers from failure due to other actions which might befall the products, such as being struck, dropped or otherwise abused.

Nichols Bros. Stoneworks reserves the right to request the return, for inspection and analysis, to the Snohomish, WA location, any product for which freeze – thaw failure is claimed, with the return packing and shipping costs incurred being borne at least initially by the claimant.

Whether or not the product is returned, any claim must be made in writing and include a full description of the location of the container, when it was most recently moved to the location where failure was first noted, its contents immediately prior to its failure upon its environment and possible cause of its failure.

Upon their review of the written claim and/or the product itself, and based upon their experience and results of any outside scientific analysis they choose to employ, if, in the sole judgment of Nichols Bros. Stoneworks the container is determined to have failed due to a freeze-thaw process, Nichols Bros. will ship to the claimant a new, replacement container of the same size and design, at Nichols Bros. Cost, and at the same time refund the costs incurred by the claimant to have had the failed product packed and shipped to Nichols Bros.

If, on the other hand, in Nichols Bros.’ sole judgment the product failure is determined to have been caused by something other than freeze-thaw, Nichols Bros. will not be required to replace the container or to reimburse for the packing and shipping of the container for their inspection. Further, Nichols Bros. may, at its option, charge back any out-of-pocket costs incurred by them to have determined the cause of the failure, those costs do not exceed the initial price paid by the claimant for that container.