Askew Planter

Ore stands behind their products and finishes with multi-year warranties, as well as instructions to help you care for your pieces.

WARRANTY

Both our Powder Coated Aluminum and Natural Rust Steel products have a 5 year limited warranty on their structure. The finish on the Aluminum Powder Coated containers have a 3 year limited warranty. The warranty on wood products is 1 year. There is no warranty on the finish of Steel Powder Coated products. There is no warranty on all wood burning fire pits both structure and finish due to the variables of a wood burning fire. In the event of a warranty claim, the owner will be required to provide proof of purchase, and a sales receipt verifying the date. Ore Inc. at its option may repair or replace the product to good working condition by using new or refurbished components. If repair is not possible, we will replace or refund the items when applicable. Ore Inc. reserves the right to inspect the product prior to replacement or repair of the product.

EXCLUSIONS

This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, accidental damages, scuffs or scratches, improper installation, negligence or damage caused by improper maintenance or cleaning, custom paint colors, improper storage conditions, lightening, or natural disasters. The warranty does not cover parts that are subject to normal wear and tear. Damage caused by impurities or acts beyond our control are not covered. Any product or part that has been repaired or altered in any manner outside of Ore Inc., unless previously authorized in writing by Ore Inc., will void warranty. This warranty does not allow recovery of incidental or consequential damages such as loss of use, damage to property or other consequential damage, and Ore Inc. accepts no liability for such damage. All of Ore Inc. fire pits are for exterior use only. Installation and all service for Ore Inc. fire pits must be performed by a qualified installer, service agency or gas supplier. Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Read the installation, operation and maintenance instructions thoroughly before installing or servicing this equipment. Failure to follow these manuals voids any warranty and Ore Inc. accepts no liability for such damages which may occur.

LIMITS OF LIABILITY

Should the product(s) fail, your sole recourse shall be repair or replacement. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damage excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In No event will Ore Inc. be liable for more than the amount of your purchase price, not to exceed the current list price of the product, and excluding tax, shipping and handling charges, duties and taxes.

Ore Inc. disclaims any other warranties, express or implied. By installing or using the product, the user accepts all terms described herein. The Ore Inc. warranty is limited to the above conditions and to the warranty period specified herein and is exclusive.

Return shipping costs to be paid for by Customer. The cost of shipping to the manufacturer, or authorized repair center, or payment of any customs clearance fees and duties are the responsibilities of the consumer.